FAQ

Questions? Here are answers.

Everything you need to know about scanning, pricing, privacy, and supported languages.

Getting started
Is scanclar really free to use?

Yes - you get 5 free scans every month, no credit card required. Upgrade to Plus or Premium any time for more scans and extra features.

Do I need to create an account?

No account is required to use the free plan. If you subscribe to Plus or Premium, your subscription is tied to your App Store or Google Play account.

Which languages are supported?

scanclar currently supports English and Spanish for all summaries, glossary terms, and forwarded messages - regardless of the original letter's language. More languages may be added later.

What scanclar can read
What kinds of letters can scanclar read?

IRS and tax notices, health insurance letters (EOBs), immigration and USCIS notices, eviction and housing letters, bills, and most other official US mail.

Can I scan a multi-page document?

Yes, on Plus and Premium - take 2 to 4 photos and scanclar treats them as pages of a single document rather than separate letters.

What if scanclar can't read my document clearly?

scanclar shows you a confidence indicator for the scan quality. If the photo is blurry or hard to read, try retaking it in better lighting or flatten the paper before scanning.

Trust & accuracy
Is scanclar legal, tax, or immigration advice?

No. scanclar gives you a general summary to help you understand a document - it does not replace advice from a qualified attorney, tax professional, or accredited immigration representative. See our full Disclaimer.

What if the summary is wrong?

Automatically generated summaries can occasionally contain mistakes, especially for unusual or highly technical documents. For anything urgent or high-stakes - deadlines, legal status, benefits - always double-check with a qualified professional or trusted local organization.

Privacy
Are my documents kept private?

Your photos are used only to generate your summary and are not used for training or shared with third parties beyond what's needed to process your request. See our full Privacy Policy.

Does scanclar work offline?

No - scanclar needs an internet connection to analyze your document, since your summary is generated on our servers.

Billing
How do I cancel my subscription?

Cancel any time from your App Store or Google Play subscription settings. You'll keep access to paid features until the end of your current billing period.

What happens to unused scans if I upgrade mid-month?

Upgrading resets your scan count to your new plan's full monthly limit right away.

Still have a question?

We read every email ourselves and reply within 24 hours.