Having trouble with a scan, your subscription, or something else? Here's how to get help fast.
Fastest way to reach us: email hello@scanclar.com. We read every message ourselves and reply within 24 hours.
Make sure you have an internet connection and that the photo is clear and well-lit. If the problem continues, email us at hello@scanclar.com with a short description of what happened and, if possible, a screenshot - this helps us fix it faster.
Try closing and reopening the app. If that doesn't work, check that your purchase completed under Settings → your Apple ID → Subscriptions on your device. If the subscription shows as active there but the app still doesn't reflect it, email us and we'll help sort it out.
Subscriptions are managed entirely through the App Store, not through scanclar directly. Go to Settings → your Apple ID → Subscriptions on your iPhone to cancel, upgrade, or downgrade. Changes take effect at the end of your current billing period.
This is rare, but email us right away at hello@scanclar.com with your Apple ID email (not your password) and roughly when the charge happened, and we'll investigate.
Refunds for App Store purchases are handled by Apple, not by us directly. You can request one at reportaproblem.apple.com. Let us know too - we're happy to help explain the situation if needed.
We'd love to hear it. Email hello@scanclar.com with as much detail as you can - what you were doing, what you expected, and what happened instead.
Check our FAQ page for questions about pricing, privacy, and what scanclar can read. For legal information, see our Disclaimer, Privacy Policy, and Terms of Service.